back to top

Help Center

Customs duties

The order may be subject to customs duties, import taxes, and fees which are applied when the package reaches the country of destination. We have no control over these customs clearance charges and any additional charges must be fulfilled by the recipient.

Shipping Information

EMS -  Package length cannot exceed 1m. As one order equals one parcel, please place separate orders for heavy (eg. metal) and fragile spare parts.

DHL/FEDEX/SMSA - One order can be split into several packages, depending on the nature of the items. The packages will be shipped together.


Shipping disclaimer

While considerable care is taken during packaging, Burj Auto DWC-LLC will not be held responsible for any damages arising during the shipping process due to fragile items being ordered together with heavy items.